Terms & Conditions

General ▾

The Airport Transfer service is determined based on the selected route and vehicle type.
Airport Transfer rates within the Jakarta area include the following toll fees:
- Tol Sedyatmo
- Tol Dalam Kota
- Tol JORR
- Tol Akses Tj. Priuk
- Tol Bekasi Barat
- Tol Brigif
- Tol Cijago
- Tol Cibatu
- Tol Bekasi Timur
- Tol Cikarang Barat
- Tol Jagorawi
- Tol Karawang Barat
For airport pick-up, passengers are required to proceed directly to the Goldenbird / Bluebird Group counter on the arrival area and present a valid booking voucher.
Only passengers whose names are stated or using the assigned booking number on the booking voucher are allowed to board the car.
Pets with passengers are permitted only if they are caged, diapered and meet the requirement of not causing odors or spreading dirt/damage.
Conventional cigarettes and e-cigarettes are not permitted to use inside the vehicle.
Passenger capacity may also vary depending on the amount of luggage:
- Avanza: 5 passengers & 2 luggage or 3 passengers & 4 luggage
- BYD M6: 5 passengers & 2 luggage or 3 passengers & 4 luggage
- Inova: 5 passengers & 2 luggage or 3 passengers & 4 luggage
- Hyundai Ioniq: 3 passengers & 1 luggage
- Denza: 3 passengers & 3 luggage or 3 passengers & 4 luggage
- Alphard: 5 passengers & 2 luggage or 3 passengers & 4 luggage
The luggage capacity stated above refers to standard-sized luggage measuring 73–79 cm (28 inches).
Bluebird Group reserves the right to cancel rentals due to force majeure (natural disasters) and to reject customers deemed ineligible or acting unreasonably based on Driver Judgement.
Bluebird Group has the authority to accept or reject requests for specific license plate numbers (odd/even) from customers.
Bluebird Group are not responsible for any item losses, accident, medical treatment, any other cost.
Passengers are responsible for any damage caused by themselves (e.g., torn seats, scratched window films, drink spills).
Drivers have the right to refuse routes or destinations that do not comply with the car specifications, are outside the operational area, or pose high risks to the safety of the car and passengers.
Bluebird Group reserves the right to change the drivers prior departure and customer will be informed accordingly.
Passenger are not allowed to bring easily flammable, strong unpleasant smell, or dangerous goods.
Booking payment must be completed within 30 minutes of receiving the payment link.

Pick-up, Drop-off, and Usage ▾

Airport Pick-Up only, late usage caused by flight delays will be granted flexibility, provided that the flight number is stated at the time of booking.
Late usage caused by the Guest’s negligence (such as failure to inform flight schedule changes, personal activities, or other reasons) will not be granted flexibility.
For pick-up at locations non-airport, if the passenger does not arrive within 30 minutes of the scheduled pick-up time, the booking will be considered cancelled (no-show) and no refund will be provided.

Cancellation ▾

Cancellation and refund can be done through:
- Whatsapp Bebi on 081117941234
- Email on reservations@bluebirdgroup.com
- Ask Bebi on Aplikasi MyBluebird
- Tanya Bebi on www.bluebirdgroup.com
- Call Centre on 0217944444
Cancellations may be submitted no later than one (1) day prior to the usage date.
Cancellations submitted on the day of usage (H-0) or after are non-refundable.

Refund ▾

Refund will be 100% granted if the cancellation is made at least one (1) day before the scheduled usage date.
Refunds will be processed within a maximum of twenty one (21) working days after the refund request has been approved.
The cancellation fee for all types of orders and all payment methods will be automatically deducted and for all credit card payments, no administration fee will be charged from the refunded amount.

Reschedule ▾

Schedule changes can be made through:
- Whatsapp Bebi on 081117941234
- Email on reservations@bluebirdgroup.com
- Ask Bebi on Aplikasi MyBluebird
- Tanya Bebi on www.bluebirdgroup.com
- Call Centre on 0217944444
Schedule changes are permitted a maximum of one (1) time per booking.
Reschedule requests can be made up to 3 hours before the departure time.
Rescheduling is limited to changes of usage date and/or time only and does not allow changes to the type of service or vehicle type originally booked.
Rescheduling requests are subject to vehicle availability based on the same service type and vehicle type as stated in the original booking.
If the requested new schedule is not available, Bluebird Group reserves the right to reject the rescheduling request.
Once a schedule change has been approved, no further changes are allowed.