Car Rental service is available in hourly and daily rental options

Daily Rent service is valid for a maximum of 12 (twelve) hours per day or until 23:59 (midnight, local time), whichever occurs first

Yes. However, any usage extending beyond 23:59 (midnight, local time) will be subject to overtime charges in accordance with the applicable terms and conditions

Yes. Any usage exceeding 12 (twelve) hours will be subject to overtime charges, even if it does not extend beyond 23:59 (midnight, local time)

The car rental service can be used within certain operational areas, specifically from Area 0 to Area 3. Detail of these areas can be viewed on the order page for each city

Yes, the rental fee includes fuel costs and for usage within Area 0

Yes, pick-up and drop-off services within Area 0 are included in the rental fee

Yes, professional drivers from Bluebird Group are provided and included in the rental fee

No, pick-up, drop-off, and usage outside Area 0 are not included and will incur additional charges

No, overtime charges and usage after 23:59 are not included in the rental fee

No, entrance tickets to tourist areas and similar fees are not included in the rental fee

No, toll road and parking fees are excluded from the rental fee

Only passengers whose names are listed or who use the booking number on the booking voucher are allowed to board the vehicle

Pets with passengers are permitted only if they are caged, diapered and meet the requirement of not causing odors or spreading dirt/damage

No, both conventional and electronic cigarettes are not allowed

No, rental cars must not be used for public transport, goods transport, commercialization, or similar purposes

Passenger capacity may also vary depending on the amount of luggage:

1. Avanza: 5 passengers & 2 luggages or 3 passengers & 4 luggages
2. BYD M6: 5 passengers & 2 luggages or 3 passengers & 4 luggages
3. Inova: 5 passengers & 2 luggages or 3 passengers & 4 luggages
4. Hyundai Ioniq: 3 passengers & 2 luggages
5. Denza: 5 passengers & 2 luggages or 3 passengers & 4 luggages
6. Alphard: 5 passengers & 2 luggages or 3 passengers & 4 luggages

The luggage capacity stated above refers to standard-sized luggage measuring 73–79 cm (28 inches)

Yes, Bluebird Group reserves the right to cancel rentals due to force majeure (i.e. natural disasters) and refuse passengers deemed unqualified or acting inappropriately based on driver assessment

Bluebird Group reserves the right to accept or reject requests for specific license plate numbers (odd/even) from customers

Bluebird Group is not responsible for loss of belongings, accidents, medical expenses, or other related costs

Passengers are responsible for damages they cause, such as torn seats, scratched window films, or spilled drinks

Drivers have the right to refuse routes or destinations that are unsuitable for the vehicle specifications, outside operational areas, or pose safety risks to the vehicle and passengers

Yes, Bluebird Group reserves the right to replace driver before departure and will notify customers accordingly

Passengers are prohibited from bringing flammable, strongly odorous, or hazardous items into the vehicle

The booking payment must be completed within 30 minutes of receiving the payment link. If payment is not completed within this time frame, the booking will be cancelled or not processed

Yes, pick-up and drop-off services outside Area 0 will incur additional charges based on the price list available on the order page

If pick-up or drop-off is outside Area 0, the Area Transfer Fee for that location will be automatically added to the order

Yes, using the car outside Area 0 will incur an Area Transfer Fee based on the selected area

No. For Airport Pick-Up, flexibility will be granted for flight delays only if the passenger provides their flight number when completing the booking form

The rental usage time (start time) begins when the guest meets the driver

No. Flexibility applies only to Airport Pick-Up due to flight delays. Non-airport pick-ups follow the scheduled reservation time

Late usage caused by the guest's negligence is not eligible for flexibility. The usage time will still be calculated based on the scheduled time stated in the reservation

Yes, usage after 23:59 local time will be subject to overtime fees

If the vehicle is returned beyond the agreed rental time, additional charges will apply as follows:

1. For 0–30 minutes late: A fee of half the hourly rate will be charged
2. For 31–60 minutes late: A full hourly rate will be charged

For usage exceeding 60 minutes, fees will be charged in half-hour increments.

Overtime charges must be paid by Credit Card through a payment link provided by the Driver or the Bluebird Group Reservation Team

Cancellation and refund can be done through:

• Whatsapp Bebi on 081117941234
• Email on reservations@bluebirdgroup.com
• Ask Bebi on Aplikasi MyBluebird
• Tanya Bebi on www.bluebirdgroup.com
• Customer Service Response Center 021-7971245
• Goldenbird Greater Jakarta (Jabodetabek) 021-7944444
• Goldenbird Bandung 022-7538055
• Goldenbird Semarang 024-6715300
• Goldenbird Solo 0271-2021234
• Goldenbird Yogyakarta 0274-6411234
• Goldenbird Surabaya/Malang 031-3724444
• Goldenbird Bali 0361-701621
• Goldenbird Lombok 0370-645000
• Goldenbird Medan 061-8442244
• Goldenbird Balikpapan 0542-5464000
• Goldenbird Makassar 0411-441234
• Goldenbird Manado 0431-861234

Cancellations may be submitted no later than D-1 (one day before the usage date)

Yes. This policy applies to all areas without exception

Cancellations made on D-0 or after are non-refundable

Yes. This Cancellation and Refund Policy applies to both hourly and daily rental bookings

Yes. Cancellations made in accordance with the D-1 policy are eligible for a 100% refund

The refund shall be processed and completed within a maximum period of twenty one (21) working days following the approval of the refund request

No, cancellation fees, if any, are deducted from the refund amount, and for all credit card payments, no administrative fees are charged on the refunded amount

Schedule changes can be made through:

• Whatsapp Bebi on 081117941234
• Email on reservations@bluebirdgroup.com
• Ask Bebi on Aplikasi MyBluebird
• Tanya Bebi on www.bluebirdgroup.com
• Customer Service Response Center 021-7971245
• Goldenbird Greater Jakarta (Jabodetabek) 021-7944444
• Goldenbird Bandung 022-7538055
• Goldenbird Semarang 024-6715300
• Goldenbird Solo 0271-2021234
• Goldenbird Yogyakarta 0274-6411234
• Goldenbird Surabaya/Malang 031-3724444
• Goldenbird Bali 0361-701621
• Goldenbird Lombok 0370-645000
• Goldenbird Medan 061-8442244
• Goldenbird Balikpapan 0542-5464000
• Goldenbird Makassar 0411-441234
• Goldenbird Manado 0431-861234

Yes, schedule changes are allowed up to one (1) time per booking

Reschedule requests can be made up to 3 hours before the departure time

Rescheduling refers to a change in the usage date and/or time of a rental booking without changing the service type or vehicle type from the original booking

No. Rescheduling only applies to schedule changes and does not allow changes to the vehicle type or service type

No. Rescheduling requests are subject to vehicle availability based on the same service type and vehicle type as the original booking

If the vehicle is not available at the requested new schedule, the rescheduling request may be rejected

No. Only one schedule change is permitted per booking