Goldenbird Airport Transfer service is available in selected cities across Indonesia, including:

• Jabodetabek
• Bandung
• Semarang
• Solo
• Yogyakarta
• Surabaya
• Bali
• Lombok
• Balikpapan
• Makassar
• Manado
• Medan

The Airport Transfer service is determined based on the selected travel route and vehicle type at the time of booking

Yes. The Airport Transfer fare within the Jakarta area includes toll charges for the following toll roads:

• Sedyatmo Toll Road
• Inner City Toll Road
• Jakarta Outer Ring Road (JORR)
• Tanjung Priok Access Toll Road
• Bekasi Barat Toll Road
• Brigif Toll Road
• Cijago Toll Road
• Cibatu Toll Road
• Bekasi Timur Toll Road
• Cikarang Barat Toll Road
• Jagorawi Toll Road
• Karawang Barat Toll Road

For airport pick-ups, passengers are required to proceed directly to the Goldenbird or Bluebird Group counter in the arrivals area and present their booking voucher or booking number

Only passengers whose names are listed or who use the booking number on the booking voucher are allowed to board the vehicle

Pets with passengers are permitted only if they are caged, diapered and meet the requirement of not causing odors or spreading dirt/damage

No, both conventional and electronic cigarettes are not allowed

Passenger capacity may also vary depending on the amount of luggage:

1. Avanza: 5 passengers & 2 luggages or 3 passengers & 4 luggages
2. BYD M6: 5 passengers & 2 luggages or 3 passengers & 4 luggages
3. Inova: 5 passengers & 2 luggages or 3 passengers & 4 luggages
4. Hyundai Ioniq: 3 passengers & 2 luggages
5. Denza: 5 passengers & 2 luggages or 3 passengers & 4 luggages
6. Alphard: 5 passengers & 2 luggages or 3 passengers & 4 luggages

The luggage capacity stated above refers to standard-sized luggage measuring 73–79 cm (28 inches)

Yes, Bluebird Group reserves the right to cancel rentals due to force majeure (i.e. natural disasters) and refuse passengers deemed unqualified or acting inappropriately based on driver assessment

Bluebird Group reserves the right to accept or reject requests for specific license plate numbers (odd/even) from customers

Bluebird Group is not responsible for loss of belongings, accidents, medical expenses, or other related costs

Passengers are responsible for damages they cause, such as torn seats, scratched window films, or spilled drinks

Drivers have the right to refuse routes or destinations that are unsuitable for the vehicle specifications, outside operational areas, or pose safety risks to the vehicle and passengers

Yes, Bluebird Group reserves the right to replace driver before departure and will notify customers accordingly

Passengers are prohibited from bringing flammable, strongly odorous, or hazardous items into the vehicle

No. For Airport Pick-Up, flexibility will be granted for flight delays only if the passenger provides their flight number when completing the booking form

The rental usage time (start time) begins when the guest meets the driver

No. Flexibility applies only to Airport Pick-Up due to flight delays. Non-airport pick-ups follow the scheduled reservation time

Late usage caused by the guest's negligence is not eligible for flexibility. The usage time will still be calculated based on the scheduled time stated in the reservation

If you do not arrive within 30 minutes of the scheduled pick-up time, your booking will be considered a no-show and any payment made will be non-refundable

Cancellation and refund can be done through:

• Whatsapp Bebi on 081117941234
• Email on reservations@bluebirdgroup.com
• Ask Bebi on Aplikasi MyBluebird
• Tanya Bebi on www.bluebirdgroup.com
• Customer Service Response Center 021-7971245
• Goldenbird Greater Jakarta (Jabodetabek) 021-7944444
• Goldenbird Bandung 022-7538055
• Goldenbird Semarang 024-6715300
• Goldenbird Solo 0271-2021234
• Goldenbird Yogyakarta 0274-6411234
• Goldenbird Surabaya/Malang 031-3724444
• Goldenbird Bali 0361-701621
• Goldenbird Lombok 0370-645000
• Goldenbird Medan 061-8442244
• Goldenbird Balikpapan 0542-5464000
• Goldenbird Makassar 0411-441234
• Goldenbird Manado 0431-861234

Cancellations may be submitted no later than D-1 (one day before the usage date)

Cancellations made on D-0 or after are non-refundable

Yes. Cancellations made in accordance with the D-1 policy are eligible for a 100% refund

The refund shall be processed and completed within a maximum period of twenty one (21) working days following the approval of the refund request

No, cancellation fees are deducted from the refund amount, and for all credit card payments, no administrative fees are charged on the refunded amount

Schedule changes can be made through:

• Whatsapp Bebi on 081117941234
• Email on reservations@bluebirdgroup.com
• Ask Bebi on Aplikasi MyBluebird
• Tanya Bebi on www.bluebirdgroup.com
• Customer Service Response Center 021-7971245
• Goldenbird Greater Jakarta (Jabodetabek) 021-7944444
• Goldenbird Bandung 022-7538055
• Goldenbird Semarang 024-6715300
• Goldenbird Solo 0271-2021234
• Goldenbird Yogyakarta 0274-6411234
• Goldenbird Surabaya/Malang 031-3724444
• Goldenbird Bali 0361-701621
• Goldenbird Lombok 0370-645000
• Goldenbird Medan 061-8442244
• Goldenbird Balikpapan 0542-5464000
• Goldenbird Makassar 0411-441234
• Goldenbird Manado 0431-861234

Yes, schedule changes are allowed up to one (1) time per booking

Reschedule requests can be made up to 3 hours before the departure time

Rescheduling refers to a change in the usage date and/or time of a rental booking without changing the service type or vehicle type from the original booking

No. Rescheduling requests are subject to vehicle availability based on the same service type and vehicle type as the original booking

If the vehicle is not available at the requested new schedule, the rescheduling request may be rejected

No. Only one schedule change is permitted per booking