Terms & Conditions

General ▾

The collection, storage, processing, use and sharing of your personal information, such as your name, electronic mail address, and mobile phone number that you provide is subject to the Privacy Policy which is an integral part of these Terms and Conditions. Further information regarding the Privacy Policy can be accessed at www.bluebirdgroup.com/privacy
Car Rental service can be selected based on hourly rental or daily rental/charter.
Daily Rent service is valid for a maximum usage period of 12 (twelve) hours per day or until 23:59 (midnight, local time), whichever occurs first. Any use exceeding 12 (twelve) hours or extending beyond 23:59 (midnight, local time) will be subjected to overtime charge in accordance with the applicable terms and conditions.
Car Rental service can be used within certain operational areas (Area 0 to Area 3) that can be viewed on the order page for each city.
Rental fee includes:
- Pick-up & Drop-off (covers Area 0 only)
- Fuel (covers Area 0 only)
- Professional Driver from Bluebird Group
- Car usage based on purchased rental duration
Rental fees exclude:
- Pick-up, Drop-off, and Usage outside Area 0
- Overtime usage after 23:59 local time
- Toll and Parking fee
- Entrance ticket to tourist area, etc.
Only passengers whose names are stated or using the assigned booking number on the booking voucher are allowed to board the car.
Pets with passengers are permitted only if they are caged, diapered and meet the requirement of not causing odors or spreading dirt/damage.
Conventional cigarettes and e-cigarettes are not permitted to use inside the vehicle.
Rental cars are not to be used for public transportation, freight transport, commercialization, or similar purposes.
Passenger capacity may also vary depending on the amount of luggage:
- Avanza: 5 passengers & 2 luggage or 3 passengers & 4 luggage
- BYD M6: 5 passengers & 2 luggage or 3 passengers & 4 luggage
- Inova: 5 passengers & 2 luggage or 3 passengers & 4 luggage
- Hyundai Ioniq: 3 passengers & 1 luggage
- Denza: 3 passengers & 3 luggage or 3 passengers & 4 luggage
- Alphard: 5 passengers & 2 luggage or 3 passengers & 4 luggage
The luggage capacity stated above refers to standard-sized luggage measuring 73–79 cm (28 inches).
Bluebird Group reserves the right to cancel rentals due to force majeure (natural disasters) and to reject customers deemed ineligible or acting unreasonably based on Driver Judgement.
Bluebird Group has the authority to accept or reject requests for specific license plate numbers (odd/even) from customers.
Bluebird Group are not responsible for any item losses, accident, medical treatment, any other cost.
Passengers are responsible for any damage caused by themselves (e.g., torn seats, scratched window films, drink spills).
Drivers have the right to refuse routes or destinations that do not comply with the car specifications, are outside the operational area, or pose high risks to the safety of the car and passengers.
Bluebird Group reserves the right to change the drivers prior departure and customer will be informed accordingly.
Passenger are not allowed to bring easily flammable, strong unpleasant smell, or dangerous goods.
Booking payment must be completed within 30 minutes of receiving the payment link.

Pick-up, Drop-off, and Usage ▾

Pick-up and Drop-off outside Area 0 will be charged based on price list at order page.
Pick-up or Drop-off outside Area 0 will automatically subject to Area Transfer Fee to the Pick-up or Drop-off Area.
Usage outside area 0 will be charged with Area Fee to the selected Area.
Airport Pick-Up only, late usage caused by flight delays will be granted flexibility, provided that the flight number is stated at the time of booking. The usage time (start time) will begin when the guest meets the driver.
Late usage caused by the Guest’s negligence (such as failure to inform flight schedule changes, personal activities, or other reasons) will not be granted flexibility. The usage time (start time) will be calculated based on the scheduled time stated in the reservation.

Overtime ▾

Overtime charges will apply under the following conditions:
- Vehicle usage that exceeds the rental period
- Usage after 23:59 local time will be charged with overtime fee
The applicable overtime fee are as follows:
- 0–30 minutes: Overtime fee of half the hourly rate
- 31–60 minutes: Overtime fee equal to the full hourly rate
- More than 60 minutes: Overtime charges will apply for each additional 30-minute increment
Overtime charges must be paid by Credit Card through a payment link provided by the Driver or the Bluebird Group Reservation Team.

Cancellation ▾

Cancellation and refund can be done through:
- Whatsapp Bebi on 081117941234
- Email on reservations@bluebirdgroup.com
- Ask Bebi on Aplikasi MyBluebird
- Tanya Bebi on www.bluebirdgroup.com
- Customer Service Response Center 021-7971245
- Goldenbird Area Jabodetabek 021-7944444
- Goldenbird Area Bandung 022-7538055
- Goldenbird Area Semarang 024-6715300
- Goldenbird Area Solo 0271-2021234
- Goldenbird Area Yogyakarta 0274-6411234
- Goldenbird Area Surabaya/Malang 031-3724444
- Goldenbird Area Bali 0361-701621
- Goldenbird Area Lombok 0370-645000
- Goldenbird Area Medan 061-8442244
- Goldenbird Area Balikpapan 0542-5464000
- Goldenbird Area Makassar 0411-441234
- Goldenbird Area Manado 0431-861234
Cancellations may be submitted no later than one (1) day prior to the usage date.
Cancellations submitted on the day of usage (H-0) or after are non-refundable, including but not limited to:
- Hourly and daily rental bookings
- Pick-up and/or drop-off services in all areas

Refund ▾

Refund will be 100% granted if the cancellation is made at least one (1) day before the scheduled usage date.
Refunds will be processed within a maximum of twenty one (21) working days after the refund request has been approved.
The cancellation fee for all types of orders and all payment methods will be automatically deducted and for all credit card payments, no administration fee will be charged from the refunded amount.

Reschedule ▾

Schedule changes can be made through:
- Whatsapp Bebi on 081117941234
- Email on reservations@bluebirdgroup.com
- Ask Bebi on Aplikasi MyBluebird
- Tanya Bebi on www.bluebirdgroup.com
- Customer Service Response Center 021-7971245
- Goldenbird Area Jabodetabek 021-7944444
- Goldenbird Area Bandung 022-7538055
- Goldenbird Area Semarang 024-6715300
- Goldenbird Area Solo 0271-2021234
- Goldenbird Area Yogyakarta 0274-6411234
- Goldenbird Area Surabaya/Malang 031-3724444
- Goldenbird Area Bali 0361-701621
- Goldenbird Area Lombok 0370-645000
- Goldenbird Area Medan 061-8442244
- Goldenbird Area Balikpapan 0542-5464000
- Goldenbird Area Makassar 0411-441234
- Goldenbird Area Manado 0431-861234
Schedule changes are permitted a maximum of one (1) time per booking.
Reschedule requests can be made up to 3 hours before the departure time.
Rescheduling is limited to changes of usage date and/or time only and does not allow changes to the type of service or vehicle type originally booked.
Rescheduling requests are subject to vehicle availability based on the same service type and vehicle type as stated in the original booking.
If the requested new schedule is not available, Bluebird Group reserves the right to reject the rescheduling request.
Once a schedule change has been approved, no further changes are allowed.