Blue Bird Group (Silver Bird and Blue Bird) managed to garner two awards during the recent 2008 Call Center Awards organized by Marketing Magazine and Carre-center for Customer Satisfaction and Loyalty (Carre).

Criteria for the awards, according to the organizing committee, include Access, System, Procedure and People. Furthermore, Access comprises three measurable Key Performance Indicator (KPI) attributes which are accessibility (ease of access), availability and connection speed. Meanwhile, the System and Procedure criterion has Three KPI attributes which are system, satisfaction, and consistency in service standard. The third evaluated component, People, uses two measurable KPI attributes consisting of soft and hard skills.(admin)

Share To