Safety Tips for Traveling by Taxi

Call to order a taxi

Calling for a taxi is the safest way to travel, especially at night. Shop around to see which companies provide better service. When you order by phone, you are able to get a taxi from the company you prefer more quickly than by waiting for a chance drive-by at the side of the road. As the order is monitored by the taxi company, problems can be reported.

The most convenient way to take a taxi is to order by phone as you can wait in your home until the taxi arrives and you can order a taxi from the company you prefer much more quickly. This also insures that your order is recorded in their data base. This assists the taxi firm to keep track of orders, drivers and also helps in tracing belongings left behind in our vehicles.

If the company has a computerized data base, like Blue Bird does, repeat customers just give their phone number and all your location information will show up as it is recorded in the database. Thus you won't have to repeat your address each time you order a taxi. With the computerized reservation system the taxi firm can trace the telephone orders of each vehicle, including the taxi number, driver's name and route of the taxi. If a taxi is hailed on the street, these details are not recorded.

Blue Bird Group taxis have an ANI bid radio system (Automatic Number Identification), which enables the taxi nearest to your location to take your order. This cuts the time needed for the driver to reach you at your home or office.

Hailing a taxi on the street

Try to spot a taxi from a well known and reliable taxi company. Don't judge a taxi only by its color. There are, for example up to 10 or more companies now using blue colored cars. Look for the company name on the side of the vehicle and the crown light.

Before you get into the taxi, make sure the driver agrees to take you to your destination. Some drivers don't like to go into congested areas like Kota or routes notorious for traffic jams like Bintaro or Ciputat.

When you get into the taxi, always make note of the taxi firm and the code number displayed on the dashboard or passenger doors. Check the driver's name, ID and photograph on the dashboard. You would need this information to report problems to the taxi company.

In professional taxi companies, the drivers should be well-mannered, with short hair, wearing a uniform and shoes. In this instance it is better to “judge a book by its cover” as the taxi driver's appearance is reflective of the company's overall attitude towards service. To keep the interior of the taxis fresh and clean, some companies also enforce a no-smoking rule for their drivers and passengers.

If the driver tries to bargain, instead of using the meter or claims his meter is broken, get out of the taxi.

Taking a taxi at a taxi stand

Be especially cautious when taking a taxi from a taxi queue, for example at the airport, Gambir train station or bus terminals. Usually these taxis try to bargain for a rate and will refuse to go short distances. Always insist on using the meter and if the driver refuses, choose another taxi. If you bargain you may end up paying 2 or 3 times the metered rate. Don't give tips to people who try to act as brokers for the taxi drivers.

You can find Blue Bird Group taxis at all major four and five-star hotels in Jakarta. If you can't find a taxi on the street go to a nearby hotel.

Taking a taxi from the airport

At the airport, never accept transportation from brokers who approach you offering to drive you into town. These are illegal transportation operations and can be risky for a variety of reasons. Aside from the public taxi stands, the companies licensed to operate transportation services at the airport have counters/booths inside the arrival terminals (such as Blue Bird Group, Avis and Hertz). Their representatives wear uniforms with an ID.

At the airport taxi queue, you are supposed to take the first taxi in the queue, so it may not be possible to select a taxi of your choice. Again, beware, many taxis will refuse to use the meter or invent other charges. If you feel apprehensive about this, choose another form of transportation like Silver Bird which has an exclusive taxi stand at the airport. BlueBird operates Silver Bird and Golden Bird limousine services from their counters in all the arrival terminals.

Security

Most taxi companies have an alert light on the top of the car which is activated in case of an emergency (robbery of or by a passenger). Other taxi drivers or policemen see the light on and realize that the taxi driver is in need of assistance.

In addition to this standard alert light, all Blue Bird Group taxis have a hidden security device which, if activated, enables the dispatcher to overhear and record the conversation between the driver and passenger using a special radio frequency. This provides protection both for the driver and the passengers. An alert goes out in the case of a true emergency and the taxi is quickly surrounded by other taxis of the same company to ensure the safety of the driver and passenger. No need to wait for the uncertain and lengthy response from the police.

Broken down vehicles

If the taxi you are riding in breaks down, ask the driver to call for a replacement vehicle. You should not have to get out in the middle of a toll road or other street in Jakarta to flag down a taxi off the street.

In these uncertain times it is imperative that those people who take taxis in Jakarta choose a reputable company in ensure their personal safety. Contact the taxi firm's customer service hotline for reporting items left behind in the taxi, suggestions and feedback.

Bluebird is committed to the safety of all its passengers, every day!